IT support
IT support
Get help from our IT team. Find guidance on passwords, hardware, software and equipment loans.
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Our IT support officers are here to support students and staff with IT issues and problems.
They provide support with:
- Password and log in issues
- IT security
- University hardware problems
- University software problems
Specific information for staff members is available on the staff intranet: Innovation and Technology Services (ITS).
How to get IT support
If you require IT assistance, help is available from Monday to Thursday between 8.30 am and 5.00pm, and on Friday between 8.30 am and 4.30pm. To access it, please follow the instructions below.
- Log a job on the self-service portal
- Email support@yorksj.ac.uk
You can also visit us in the Innovation and Technology Services (ITS) Centre in Holgate.
IT staff induction
New staff can download this helpful IT induction document: ITS Induction: Guidance for new staff (PDF, 0.1 MB).
Guides and self-help resources
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Passwords
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Multi-factor authentication
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IT equipment
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IT hardware
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University software for students
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OneDrive for Business
Digital training
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The Digital Training Team in Library and Learning Services are also on hand to help you make the most of the digital resources at York St John.
They can help with:
- Getting started with IT at York St John
- Software training and tutorials
- Digital skills development
- Online study advice
Acceptable use of IT services
It is your responsibility as a user of the University's systems to familiarise yourself with these policies and make sure that your use does not breach regulations.
